Frequently Asked Questions
How do I check available dates?
Please use our "Let's Connect" form, via our website or by telephone at 855-625-1010.
Do you have a minimum number of guests for an event?
There is no minimum number of guests required. Our venue is suitable for groups as small as you would like and as many as (80) people.
(MAJOR EVENTS VENUE WILL NOT ENGAGE IN HOSTING EVENTS OVER (80) PEOPLE, FOR AN INDEFINITE PERIOD OF TIME, BECAUSE OF THE UNCERTAINTY OF COVID-19).
OUR CURRENT MAXIMUM CAPACITY IS (80) GUESTS FOR ALL EVENTS
(NO EXCEPTIONS WILL BE MADE)!!
PLEASE NOTE: Pricing for the venue rental is not tied to or based on your guest count. Due to COVID-19 your guest count can be subject to increase or decrease based on Philadelphia's, Pennsylvania's and/or Governmental rules, regulations and/or restrictions, with or without advance notice.
Are my rental rates guaranteed?
Rates are always subject to change. However, once your Agreement with our venue is signed, your price is locked in.
Are we required to set-up and breakdown tables and chairs for our event? Who is responsible for clean up?
Set-up and breakdown of tables and chairs will be provided by Major Events Venue Staff.
*We Will Provide Decoration Services and/or Table & Chair Decor Setup For Those Who Have Purchased Packages Only*
We ask that you make sure Major Events Venue is left in the order of which it was received. This includes but is not limited to:
1. Sweeping the floor for any trash, decorations, food, cake, etc.
2. Cleaning up any spills from liquid and/or food off of the floors
3. Properly disposing of trash, in the trash cans provided outside of venue
4. All outside vendor equipment (Throne Chairs, Chiavari Chairs, Red Carpets, Grass Wall Backdrops, Etc.)
Must be removed from Major Events Venue before the Client's event concludes AND within the Client's designated event time.
*The clean up of the venue (once event concludes) is the responsibility of the Client.
How long do we have to use the venue?
Your Agreement will specify your “Start-Time” and your “End-Time". We offer 6-Hour Time Slots.
(Either 1-hour Set-Up, 4-Hour Event & 1-Hour Breakdown (OR) 2-Hour Set-Up, 3-Hour Event & 1-Hour Breakdown).
If additional time is needed, it will be $130 Per Hour (
DEPENDING ON AVAILABILITY)
EXTRA TIME CAN NOT BE BOOKED PRIOR TO ONE WEEK BEFORE YOUR EVENT DATE. All persons involved with an event are required to clear the venue by the agreement's “End-Time” to avoid Client paying overtime charges.
An additional $300 will be charged if the event goes over the designated time.
Are decorations included in the venue rental?
Not with Our Standard Package, however we do provide black table linens. Also, some of our packages include decor services and/or table and chair decor set-up. We can also provide our clients with access to our Preferred Vendors List, for assistance.
OUR VENUE'S STANDARD RENTAL INCLUDES: Tables & Chairs, Black Table Linen, Full Kitchen, Bar Area, Large Stationed Buffet, Grass Wall Back Drop, Free WIFI, Limited Parking & Security.
(OUR 100" PROJECTOR SCREEN & PROJECTOR AND/OR BLUETOOTH SPEAKERS W/MICROPHONE ARE AVAILABLE BY REQUEST ONLY. PLEASE MAKE SURE YOU OR A DESIGNATED PROXY WILL ARRIVE ON TIME, AT THE START OF YOUR EVENT, TO HAVE A WALKTHROUGH BEFORE YOUR EVENT, AND TO ENSURE EVERYTHING IS WORKING PROPERLY AND YOU KNOW HOW TO USE THE EQUIPEMENT.)
Can I have candles or glitter?
NO REAL FIRE BURNING CANDLES of any kind (artificial candles are acceptable and highly encouraged if the Client desires the candle light room effect)
NO GLITTER of any kind (in DECORATIONS, BALLOONS, TABLE AND CHAIR DRESSINGS, ETC.)
*FLOATING CANDLES ARE ALLOWED
Are tables and chairs included?
Included in Our Standard Venue Rental are Tables (Round and/or Rectangular) and Black Plastic Chairs.
Is alcohol allowed?
NO ALCOHOLIC BEVERAGES OF ANY KIND ARE PERMITTED OUTSIDE OF THE VENUE!
All attendees requesting alcoholic beverages must be 21 years of age or older. All guest must remain inside, with their alcoholic beverages including but not limited to Wine, Beer, Liquor, Alcoholic Mixed Drinks, Alcoholic Punches, etc.
THE CLIENT CAN NOT SELL ANY ALCOHOLIC BEVERAGES OF ANY KIND DURING THEIR EVENT (THERE IS NO CASH BAR OPTION).
*YOU WILL BE REQUIRED TO USE OUR CERTIFIED BARTENDER TO SERVE, REGULATE AND MONITOR THE ALCOHOL BEVERAGES AT YOUR EVENT (NO EXCEPTIONS WILL BE MADE).
*We will provide you with a list of services/packages we can provide.
Additionally, we require a "FULLY REFUNDABLE" security deposit of $500 (for events where there will be alcohol). WE MUST RECEIVE THIS PAYMENT VIA (CASH APP) ONLY, ON THE THURSDAY PRIOR TO YOUR EVENT. You will be refunded on the following Monday after your event, providing there's no damage to the venue. OUR CASH APP IS $MAJOREVENTSVENUE.
Due to strict laws concerning the serving of alcohol, our bartender will stop serving alcohol 30 minutes prior to the conclusion of the Client's event. All alcohol must be removed from the premises immediately following the event.
Do you have a smoking policy?
NO SMOKING of any kind on the premises, or within 500 feet of the premises including but not limited to CIGARETTES, MARIJUANA, ELECTRONIC CIGARETTES VAPING, HOOKAH, ETC.
What is your deposit and payment policy?
The first payment of 20% is a
retainer fee, to secure the desired event date and
IT IS NON REFUNDABLE. At a minimum, the Client agrees that the retainer fee fairly compensates Major Events Venue, for committing to provide the venue for temporary use, and turning down other potential clients that have inquired or could have booked/secured the venue for the same date. The remaining balance will be due 14 days prior to your event.
Payments for the remaining balance can be made via Cash App $MAJOREVENTSVENUE, Debit/Credit Card, or PayPal
PLEASE NOTE: PayPal Charges An Extra Fee).
Additionally, we require a "FULLY REFUNDABLE" security deposit of $300 (FOR NON-ALCOHOL EVENTS) and $500 (FOR ALCOHOL EVENTS). WE MUST RECEIVE THIS PAYMENT VIA (CASH APP) ONLY, ON THE THURSDAY PRIOR TO YOUR EVENT. You will be refunded on the following Monday after your event, providing there's no damage to the venue. OUR CASH APP IS $MAJOREVENTSVENUE.
*If full payment is not received within ten days prior to the event, we reserve the right to cancel your reservation and no refund will be given.
What is your cancellation, rescheduling and refund policy?
All payments are non-refundable under any circumstances including cancellations by the Client.
Major Events Venue agrees that if the cancellation is due to circumstances incurred by (Major Events Venue), all fees paid by the Client (minus the 20% retainer fee) will be refunded.
All confirmed dates are final and rescheduling of dates are to be determined at Major Events Venue discretion (depending on availability) and a fee of $200 will be due in full from the Client at the time of rescheduling.
In the event of a Client's "No-Show" Major Events Venue shall not be under any obligation to offer a replacement date or new date for the use of the venue.
Major Events Venue's obligations under the Agreement, would be considered met.
PLEASE NOTE: In the event that there is a Governmental, City of Philadelphia and/or State of Pennsylvania
FULL SHUT DOWN on the day of your event (Major Events Venue will issue a credit to be put on file for a future event, the Client will have
one year (
from the original date) to reschedule for a new event date.
IF BUSINESS OPERATIONS ARE STILL AVAILABLE FOR MAJOR EVENTS VENUE IN COMPLIANCE WITH GOVERNMENTAL LAWS, REQUIREMENTS AND RESTRICTIONS, AND WE ARE NOT REQUIRED TO FULLY SHUT DOWN (RATHER CAPACITY NUMBER INCREASES OR DECREASE), THE CLIENT WILL NOT BE ABLE TO MOVE THEIR DATE, TO A LATER DATE. IF THE CLIENT DECIDES TO RESCHEDULE AT THEIR OWN WILL, THE CLIENT WILL BE ASSESSED A $200 RESCHEDULE FEE, BEFORE RESCHEDULING THEIR NEW DESIRED DATE. UNDER NO CIRCUMSTANCES WILL THIS FEE BE WAIVED.
Do you have an in-house caterer or list of preferred vendors?
We can provide access to our extensive list of phenomenal and professional vendors, to assure you, that your event will have the best Bakers, Chefs, Decorators, Entertainers, Event Planners and Photographers in the industry.
However, you can choose to use your preferred vendor.
ALL VENDORS ARE REQUIRED TO HAVE A SEPARATE ONE-DAY EVENT INSURANCE POLICY PRIOR TO THE CLIENT'S EVENT DATE
All outside vendor equipment, this includes but is not limited to (Throne Chairs, Chiavari Chairs, Red Carpets, Grass Wall Backdrops, Etc.) must be removed from Major Events Venue's premises before the Client's event concludes AND within the Client's designated event time.
Are there adequate kitchen facilities?
Yes, we have a full kitchen equipped with a stove, microwave, refrigerator, utility table and sink.
How do I schedule a venue visit?
It would be our pleasure to give you a tour of our venue! We are currently encouraging our potential clients to view our virtual tour, under the "Gallery" tab, on our website. We also have open houses Wednesday Evenings between 6PM-7PM and Saturday Mornings between 9AM-10AM. You will be able to schedule a venue tour, after you complete our "Let's Connect" form.
Please contact us at 855-625-1010 with any questions.
Please Note: All venue tours are scheduled by appointment only. Also, please bring event planners, decorators, etc. with you when touring the venue. Take as many pictures as possible.
Are there limitations on decorations?
You are welcome to decorate the venue to fit your needs with decorations that can be removed, without any harm to the venue. Clients may not hang, tape, nail, staple, use glues that leave sticky residue, sew, zip tie, chain, etc., anything to the walls or grasswall, for decor, decoration or any other purposes. The Client and/or Vendor(s) must bring their own stands, holders, backdrop stands, etc; to hold up or house their decor, decorations, balloons, lights, etc. for their individual desires and needs.
Does Major Events Venue provide security?
Security will be provided, for ALL events hosted at Major Events Venue, and it's already included in your venue rental price.
(PLEASE NOTE: THIS SERVICE IS NOT OPTIONAL!!)
Is there free parking?
There's limited parking spaces available behind our venue, as well as street parking.
How are you handling indoor gatherings during Covid-19?
MAJOR EVENTS VENUE WILL FULLY COMPLY WITH GOVERNMENT ORDERS!
All attendees are REQUIRED to wear a mask during the Client's event; with exceptions of removal during the time of food and drinks only.
All attendees must remain inside of the venue for the duration of the Client's event. It is the Client's responsibility to ensure that their attendees are aware of Major Events Venue's rules.
The Client is expected to notify their attendees to stay home if they are experiencing any cold, flu, or COVID-19 like symptoms such as: fever, chills, cough, shortness of breath, fatigue, muscle/ body aches, headache, loss of taste or smell, congestion or runny nose, nausea or vomiting, diarrhea, etc.
Major Events Venue has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19 such as properly implementing sanitation methods, requirement of mask wearing, providing mask for the Client and their attendees, supplying hand sanitizer during events and adhering to social distancing guidelines based on the CDC suggestion of standing/sitting 4-6 feet apart.
The Client will be responsible for maintaining compliance with all regulations, restrictions and Executive Orders (hereinafter EO’s) which have legal authority over Major Events Venue. The Client has a duty to educate themselves of the pertinent regulations, restrictions and other EO’s that apply to their use of Major Events Venue.
Are the event time slots flexible?
(ALL EVENTS WILL HAVE TO END BY 12MIDNIGHT/NO EXCEPTIONS WILL BE MADE.)
For Day Events:
11AM-12NOON - 1-hr Setup
12NOON-4PM - 4-hr Event
4PM-5PM - 1-hr Breakdown/Cleanup
For Evening Events:
6PM-7PM - 1hr Setup
7PM-11PM - 4-hr Event
11PM-12AM - Breakdown/Cleanup
*Between 5PM-6PM the venue will be sanitized
*If additional hours are needed, it will be $130 per hour (DEPENDING ON AVAILABILITY)
*(WE ARE NOW OFFERING OUR CLIENTS THE OPTION OF THE FOLLOWING)
*Again, if additional hours are needed, it will be $130 per hour (DEPENDING ON AVAILABILITY)
Is your venue wheelchair accessible?
We apologies our venue is not wheelchair accessible.